Refund policy
How cancellations and refunds work, in plain words.
Last updated: November 7, 2026
This page explains refunds for Data Circuit plans and extra credits. Payments are one-time card payments processed by Stripe, and plans never renew automatically.
1. Full refund until your first AI Roadmap
- Refunds: you can request a full refund of a plan, including its upgrades and extra credits, from your account until you build your first AI Roadmap with it and while the plan is still active, within 60 days of payment. Request it from Plan & billing: you get the whole amount back, and the plan and its credits are removed.
- Once an AI Roadmap has been built with a plan, the plan isn’t refundable, except where the law requires it.
2. Payments we can’t apply are refunded automatically
Sometimes a payment can’t be applied — for example a second plan bought while another one is still active, a move up that no longer fits your current plan, or extra credits for a plan that has already ended. We refund those payments in full automatically; you don’t need to ask.
3. The free AI Roadmap and complimentary plans
- The free AI Roadmap costs nothing, so there is nothing to refund.
- Complimentary plans, credits and unlimited access that we give have no cash value, can’t be transferred or refunded, and may be changed or withdrawn.
4. Disputes
If a payment is disputed or reversed, we may pause the plan until the matter is resolved. If something looks wrong with a payment, please contact us first — we can usually sort it out faster than a bank dispute.
5. How long a refund takes
Refunds go back to the card you paid with, through Stripe. Your bank usually shows them within 5 to 10 business days. Your card statement shows the payment, and the refund, from Logic Intelligence®.
6. When a plan ends
Every plan lasts 60 days from payment. Unused credits, including extra credits, expire when it ends, and you can then buy a new plan. Unused credits are not refunded when the plan ends.
7. How to ask
Use Plan & billing in your account for the self-serve refund. For anything else, email info@logicintelligence.com.
8. Common questions
How do I get a refund?
From Plan & billing in your account, until you build your first AI Roadmap with the plan and while the plan is still active, within 60 days of payment. You get the full amount back, including upgrades and extra credits.
Can I get a refund after building an AI Roadmap?
No. Once an AI Roadmap has been built with a plan, the plan isn’t refundable, except where the law requires it.
How long does a refund take?
It goes back to the card you paid with, through Stripe. Your bank usually shows it within 5 to 10 business days.
Are complimentary plans refundable?
No. Complimentary plans, credits and unlimited access have no cash value and can’t be refunded.
Buying a project on Data Arcade? See the Data Arcade refund policy.