Service Level Agreement
Our support and availability commitments for Data Circuit, in plain terms.
Effective date: October 26, 2026 · Applies to Data Circuit free and paid plans
This Service Level Agreement ("SLA") describes the support and availability commitments Logic Intelligence, LLC provides for Data Circuit. Projects bought on Data Arcade are covered by the Data Arcade SLA and the signed agreement instead.
1. Hours of operation
Support is provided by Logic Intelligence® staff Monday through Friday, 8:00 AM to 3:00 PM Pacific Time (PT), excluding U.S. federal holidays. The Data Circuit website itself is available around the clock. Requests sent outside these hours are queued for the next support window.
2. How to get help
- Email info@logicintelligence.com or use the Contact Us page.
- Signed-in users can ask Koi, the Data Circuit assistant, for answers about the product at any time.
3. Response targets
- Access and payments (you can't sign in, a payment or refund went wrong, a paid plan is missing): response within 1 business day.
- Problems (a report won't build or download, a page doesn't work as described): response within 1 business day.
- Questions and requests (how something works, feedback, AI Roadmaps for more than 20 workflows): response within 2 business days.
4. Availability target
We target 99.5% monthly availability for the Data Circuit website, excluding scheduled maintenance and unavailability of the underlying cloud and payment services (Microsoft Azure and Stripe carry their own service levels).
5. Scheduled maintenance
Planned maintenance is carried out outside business hours where practical. Emergency security maintenance may happen with shorter notice.
6. If an outage affects your plan
If Data Circuit is unavailable for more than one business day in a row because of a cause within our control while you hold a paid plan, contact us within 30 days and we will extend your plan's end date by the time lost.
7. Exclusions
- Problems caused by your own systems, browser, network or third-party software.
- Outages of underlying cloud providers, payment processors or internet infrastructure.
- Plans paused because of a payment dispute, and force majeure events.
8. Escalation and contact
Unresolved concerns escalate from our support team to your Account Manager, and then to Logic Intelligence® executive leadership. Questions about this SLA: info@logicintelligence.com or +1 (844) LOGICIN (564-4246).